top of page
                                Complaints Procedure


Your first point of call when making a complaint is your child’s key person. If your child’s key person cannot resolve the issue, your complaint will be escalated to the manager - Sarah or the deputy manager - Carla. Any complaints dealt with are recorded in the Pre-School records with the details and outcome. In the case of a serious complaint, and the matter not being resolved, then Ofsted will be notified of the complainant and informed of what has happened. The information regarding Ofsted is always available on the welcome notice board situated in the entrance of preschool.
Ofsted-Outstanding-Provider.jpg
award 1.png
award 2.png
award 3.png
award 2022.png
award 2023.png
bottom of page